Shipping and Returns
It is simple and easy to order online with Vitality 4 Life!
- 1. Select the product you wish you order, choose your colour and click 'Add to Cart' on product detail page.
- 2. You may continue shopping, 'View Cart' or go straight to 'Checkout'.
- 3. Enter any valid coupon or discount codes in the designated box in the 'View Cart' section, before going to Checkout.
- 4. If you are ready, click 'Checkout with PayPal' OR 'Proceed to Checkout'.
- 5. You can either checkout as a guest, or you can register for an account. It is simple and easy to track your order, receive updates and information through the My Account system.
- 6. Proceed through the Billing & Shipping sections.
- 7. In the 'Order Review' section you can also use your Discount Code.
- 8. You can then either make payment via Paypal or Credit Card.
You will receive an automatic confirmation email after checkout is complete. If there are any errors or problems with your order, please contact us so that we can rectify and ensure your correct order is dispatched.
Please include a contact phone number with your order for both delivery and also efficient communication regarding your order.
You can see more about Shipping & Returns here, including details of how to track your order.
We gladly and securely accept MasterCard and Visa.
Our preferred payment method is Paypal. PayPal allows you to make secure transactions without revealing your detailed account information. Paypal ensures this information is private while also guaranteeing 100% protection against unauthorized payments sent from your account. Visit www.paypal.com.au for more information.
We also offer Afterpay. You can use Afterpay by selecting the Afterpay option on the checkout page. Afterpay allows you to pay off your item in 4 smaller fortnightly payments. Your item will be shipped immediately, just like a normal order. The payment arrangement is made with Afterpay and they will approve payments at the time of order. For first time Afterpay customers the first payment will be charged at the time of purchase. Existing Afterpay customers first payment will be charged 14 days from the date of purchase. The full payment schedule will be provided to you at the time of purchase. If you fail to make a payment you will be charged a late fee of $10 and if still overdue an additional $7 will be charged one week later. Please note Afterpay has a $2000 transaction limit. Visit https://www.afterpay.com.au/faqs for more information.
If you would like to discuss alternative payment options including Direct Deposit, please contact us.
Cancelling or Changing your Order
If you wish to change or cancel your order, please contact us within 24 hours of purchase so that we can ensure the order is not shipped. If notified before goods have been dispatched, we can accommodate order changes or cancellations. If items have been shipped, we reserve the right to refuse order changes or cancellations. We will do our best to assist you as needed.
If you change your mind about your order within 30 days, we offer a 30 day money back guarantee on all our products online. Within 30 days of purchase, you can return your product to us and we will pay return postage costs. For more information see our Shipping & Returns page.