Shipping and Returns

 

Shipping

At Vitality 4 Life, we strive to ensure each and every order is delivered to our customers efficiently and effectively. All orders placed on our Australian website are sent from our Australian warehouse in Byron Bay, NSW.

We use and trust Toll Ipec Couriers and Australia Post to deliver our wide range of products - from Cold Press Juicers to Pilates Reformers!

We are proud to offer FREE shipping on all of our products Australia wide; it is just one of the ways we try to help every individual have access to healthy living products. Please note our couriers are unable to delivery to a PO Box and require a full street address and contact phone number for all deliveries. Failure to provide these details may lead to shipping delays.

We are able to deliver to an address without a signature if you authorize "Authority to Leave". Simply check the box 'Authority to Leave' in Checkout along with any instructions for the courier. If "Authority to Leave" is selected and parcel is delivered, we (Vitality 4 Life), hold no responsibility if the parcel is then missing from the shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.

Please note for large items such as pilates equipment, delivery of these products will be to your front door only, and as these are large items we recommend you have assistance on hand to help you move them inside the premises.  If you require further assistance getting the item inside, please let us know and we can source a quote for this service at an additional delivery cost.

 

Christmas Shipping & Delivery Times

We would like to wish our V4L customers a very happy and healthy Christmas and New Year!

Our very last day for dispatch is Friday 23rd December and we will resume dispatch on Wednesday 28th December. There will then be another break in dispatch on Monday 2nd January until Tuesday 3rd January.

To ensure you receive your special Christmas orders before the day, please see below our dispatch deadlines and ensure you order before midnight on these dates in your region:

NSW

Sydney - 20 December 2016

NSW Regional - 16 December 2016

QLD

Brisbane - 20 December 2016

QLD Regional - 15 December 2016

VIC

Melbourne - 16 December 2016

VIC Regional - 15 December 2016

WA

Perth - 13 December 2016

WA Regional - 9 December 2016

SA

Adelaide - 15 December 2016

SA Regional - 14 December 2016

NT

Darwin - 9 December 2016

NT Regional - 7 December 2016

TAS

Hobart - 12 December 2016

TAS Regional - 9 December 2016

 

 

For orders placed after these dates - due to the multiple public holidays during this time - please note there will be delays in standard delivery times.

While we endeavour to ensure that these dates are accurate, unfortunately due to unforeseen circumstances and logistical delays, they may vary and we therefore cannot guarantee their arrival.

If you have any urgent requests or special enquiries, please do not hesitate to email us at support@vitality4life.com or call 1800 802 924 or (02) 6680 7444, and we will endeavour to assist you with your request.

 

General Delivery Times

As we located in a regional area, please allow a little extra time for delivery. All orders are processed and dispatched within 48 hours of payment being received. We will always do our best to ensure your order gets to you as quickly as possible.

  • NSW: 1-4 days
  • QLD: 1-5 days
  • VIC & ACT: 2-4 days
  • SA: 4-7 days
  • WA, TAS & NT: 5-10 days

 

Tracking your Order

You will receive an email within 48 hours of placing your order with your tracking information. This will include your consignment or tracking number, a link to track the goods and details of the courier company used.

If you experience any trouble tracking your order or have questions regarding your order, please do not hesitate to contact our Customer Support Team via phone, email or using our live-chat facilities.

Alternatively you can also contact the courier company direct, who may be able to assist directly with your enquiry.

 

Problem with your order?

If for any reason there is an issue with your order, please contact us via phone, email or using our live-chat facilities so that we can assist you.

 

International Shipping

All items listed on www.vitality4life.com.au are for shipping throughout Australia only. However, we have both offices and warehouses globally and most items are generally able to be shipped to most locations (please note RRP prices will vary depending on location). Feel free to contact us via phone, email us or using our live-chat facilities for international shipping options.

 

Product Availability

At all times we do our very best to ensure our stock levels are accurate on our store; however in rare circumstances items may become unavailable. In these instances we will contact you immediately and work towards the best possible resolution.

 

Returns

We are so confident that you will love your Vitality 4 Life Approved Product that we offer our customers a 30 day FREE returns policy on all our items. This means if you are not satisfied, we will arrange the return within 30 days free of charge. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.

If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.

We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging.

If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.

If you would like to arrange a return, please don't hesitate to call, email us or use our online-chat facilities to speak to one of our Customer Service Representatives.